Last updated: June 20, 2026. These worldwide-oriented templates are provided for business readiness and transparency, but they are not legal advice. Have qualified counsel review them for your company, jurisdiction, customers, advertising channels, and data flows before relying on them.
Subscriptions
- Subscription fees are billed according to the plan, invoice, checkout, or written agreement selected by the customer.
- Customers may cancel future renewals according to the account settings or written cancellation process. Cancellation does not automatically refund past charges.
Refunds
- Fees are generally non-refundable once a billing period, setup project, domain configuration, or managed onboarding work has started.
- We may provide a refund or account credit at our discretion for duplicate charges, billing errors, or service issues we are unable to resolve.
Chargebacks and disputes
- Please contact [email protected] before filing a payment dispute so we can investigate and resolve billing issues quickly.
- Accounts with unresolved chargebacks, fraud indicators, or unpaid invoices may be suspended or terminated.
Free trials and evaluations
- If a free trial, demo, or evaluation is offered, it may be limited by time, features, click volume, domains, support level, or other usage rules.
- A paid subscription may begin automatically only where the customer has provided payment details and accepted the applicable checkout or order terms.
Renewals and cancellations
- Subscriptions may renew automatically unless cancelled before the renewal date through account settings, billing support, or the cancellation method stated in the order.
- Cancelling stops future renewal charges but does not remove responsibility for unpaid invoices, completed setup work, overages, or charges already incurred.
Setup, migration, and managed service fees
- Setup fees, migration fees, custom domain work, implementation support, compliance review, and managed onboarding fees are usually non-refundable once work begins.
- If a project scope changes, additional fees or revised timelines may apply.
Billing errors
- If you believe a charge is incorrect, contact [email protected] with invoice number, account email, payment date, and a description of the issue.
- Verified duplicate charges or billing mistakes may be refunded or credited using the original payment method where possible.
Legal refund rights
- Some regions provide mandatory consumer or business refund rights that cannot be waived. Where such laws apply, this policy will be interpreted to preserve those required rights.
- Business-to-business subscription and setup purchases are generally treated differently from consumer purchases in many jurisdictions.